Installation Support

On Site Technical Representative
If you choose, we can supply an on site service technician to assist with the construction of your Big Top structure. Our technician will be experienced and proficient in all aspects of the construction of the supplied shelter. Our customers often find that they save the cost of the technical representative in labor and equipment costs alone. In addition you receive the highest quality product available.

Terms and conditions

Step one, contract for the service with enough time to plan and schedule the installation. On site, our technician is responsible for a standard workday of 8-10 hours. Tools, permits, special equipment, and fees are to be supplied by the customer, unless contracted in advance with Big Top. If the structure has a conventional foundation, the foundation should be in place and cured prior to the arrival of the technician. Unless otherwise stated, our technician is not responsible for productivity of the crew or the quality of its work. Management of the crew is the sole responsibility of the customer. One person who speaks English is required at all international job locations. Safety equipment and their procedures are not the responsibility of the technician. Our technician is not responsible for labor relations (i.e. union disputes) or the delays that they may cause.

Step two, prepare the site for the arrival of the structure and the technical representative. The site needs to be reasonably level from end to end. The site needs to be clear of obstructions above and below grade. Please check for and mark all utilities that are in the working area. Our technician will contact you the week prior to arrival to discuss the list of tools, equipment, labor, and schedule for construction.

 

Step three, arrival of the technician on site. The technician will train or assist your crew for the specified contact period.

Fees - Effective June 1, 2007
Fees for services are based on $420.00 USD per day per person plus expenses, for the United States and its territories, Canada, and the Caribbean. International Services are $570.00 USD per day per person plus expenses. Domestic per diem is set at $270.00 USD per person + travel. The domestic tech rate is $690.00 plus travel. International per diem is set at $340.00 per person + travel. The international tech rate is $910.00/day. Per Diem includes hotel, rental car, meals, taxies, and airport parking. Expenses for airfare, visas, transfers, special job site training, ferries, and others will be billed at actual costs. On domestic and international installations, the daily fee extends from portal to portal from Perry, Florida. The Daily fee continues during the standard workweek Monday through Friday or 5 out of 7 workdays. Weekends, if not worked, will only be billed for the expenses incurred by the technician plus a labor rate of $200.00 per person + expenses (hotel, rental, car, airline changes). If the weekend is worked the standard fee applies. Travel arrangements and accommodations are to be arranged or agreed to by Big Top Mfg. or the technician. (Domestic & International flights are to be coach class and the hotel accommodations are to be with a standard chain hotel). All remaining balances will be settled on prior to the departure of the technician from the job site.

On Site Installation Service
If you chose, we can supply an on site installation crew to construct your Big Top structure. Our crew will be experienced and proficient in all aspects of the construction of the supplied shelter. Our customers who contract with us for this service will be completely satisfied with our no hassle approach to construction. Our crew consists of a non-union work force. On site installations are available in certain regions. Call for details.

Step one, prepare the site for the arrival of the structure and the crew. The site needs to be reasonably level from end to end. The site needs to be clear of obstructions above and below grade. Please check for and mark all utilities that are in the working area. Our lead technician will contact you the week prior to arrival to discuss the list of items that you are responsible for. Permits if required are the sole responsibility of the customer.

Step two, unload the structure. Unless otherwise stated it is the customer's responsibility to unload the structure upon delivery adjacent to the work site. Once the structure is delivered the assembly will be scheduled immediately. Leave the rest up to us. Our crew will construct the unit in a timely manner and certify the structure in writing. We work hard to achieve your complete satisfaction. You will join the long list of satisfied customers when you purchase the total package.